Privacy Policy

1. Who We Are

Domelixy ("we", "us", "our") operates the website domelixy.com — an informational platform that provides information about home service professionals and household services. Our registered contact email is info@domelixy.com.

We act as a data controller in respect of personal data that you provide to us when visiting our website or contacting us via our contact form.

2. Information We Collect

We may collect the following categories of personal information:

• Contact information: Name, email address, phone number, and any information you provide when completing our contact form.
• Usage data: Information about how you use our website, including pages visited, time spent on pages, referring URLs, and browser/device information.
• Cookie data: Information stored through cookies and similar technologies. See our Cookie Policy for more details.
• Communications: Content of emails and messages you send to us.

We do not collect sensitive personal data (such as financial information, health data, or government ID numbers) through this informational platform.

3. How We Use Your Information

We use the information we collect to:

• Respond to enquiries and messages submitted through our contact form.
• Improve our website and user experience.
• Analyse website traffic and usage patterns using anonymised analytics data.
• Comply with legal obligations and regulatory requirements.
• Protect the security and integrity of our website.

We do not sell, trade, or otherwise transfer your personal information to third parties for marketing purposes.

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Consent: Where you have given explicit consent, such as when submitting our contact form.
• Legitimate interests: For website analytics and security purposes, where these interests are not overridden by your rights.
• Legal obligation: Where processing is necessary to comply with applicable law.

5. Data Sharing and Transfers

We may share your personal data with:

• Service providers: Third-party companies that assist us in operating our website (e.g. hosting providers, analytics platforms). These providers are contractually bound to keep your data secure.
• Legal authorities: Where required by law, court order, or governmental authority.

We do not transfer personal data outside the European Economic Area (EEA) or United Kingdom without appropriate safeguards in place.

6. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected, or as required by law. Contact form submissions are typically retained for up to 2 years. Analytics data is retained in anonymised form indefinitely.

7. Your Rights

Depending on your location and applicable law, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your personal data ("right to be forgotten").
• Restriction: Request that we limit processing of your data in certain circumstances.
• Portability: Receive your data in a structured, machine-readable format.
• Objection: Object to processing based on legitimate interests.
• Withdrawal of consent: Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at info@domelixy.com. We will respond within 30 days.

8. Cookies

We use cookies and similar technologies on our website. For full details of the cookies we use and how to manage them, please see our Cookie Policy.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of internet transmission is 100% secure and we cannot guarantee absolute security.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their respective privacy policies.

11. Children's Privacy

Our website is not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data about a child, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "last modified" date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

• Email: info@domelixy.com
• Address: 12 Home Street, London, EC1A 1BB, United Kingdom

If you are unsatisfied with our response, you have the right to lodge a complaint with your local data protection authority (in the UK, the Information Commissioner's Office at ico.org.uk).